PHILPILL GENERAL USER TERMS AND CONDITIONS INCLUDING FOR DONATION SERVICES

BY CLICKING ON THE "ACCEPT" OPTION WHEN REGISTERING AND CONTNUING TO USE OUR SERVICES (via OUR WEBSITE AND/OR APP) YOU AGREE TO THESE TERMS WHICH WILL BIND YOU.


About us

This is some general information about ourselves:

  • "We" and the "Company" are Uniondeb Limited, a limited liability company incorporated in England and Wales under registered number 10032497 of 65 St. Helier Avenue, Morden, England, SM4 6HY, United Kingdom. Uniondeb Limited is the owner of the Philpill platform
  • Our Websites are www.philpill.com and www.philpill.co.uk and together with the corresponding iOS and Android mobile applications, these platforms are herein together referred to as “Philpill”
  • Our e-mail address is support@philpill.com 
  • Our Payment Partner is PayPal 

These Terms

These terms and conditions ("Terms") will apply when you access our websites or mobile platforms and use any of our services ("Services"). Before using the Services, we ask that you read these Terms carefully. By using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, then you must not use the Services.These Terms and Conditions may change or be updated from time to time. It remains your responsibility to access and check these Terms and Conditions wherever you access Philpill. The latest version of these Terms and Conditions will govern any future usage by you of Philpill.You are also responsible for ensuring that all persons who access Philpill through your internet connection and devices are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


About the charitable organisations and non-government organisations featured on Philpill

Philpill allows you to donate to registered charities listed on this Website and the corresponding apps. Those charities to whom you can give directly within the app and without being redirected to their own donation page, have agreed to receive funds directly from the donors via PayPal (our payment partner) on Philpill. Each charity beneficiary reserves the right to utilise the income raised through Philpill to best effect for the charity. Philpill cannot warrant that your donations will be used for any particular purpose and shall not be responsible for any dissatisfaction you may have regarding the charity’s use of any donation you may make through Philpill or for any misuse or non-use of such donations by the recipient Cause. Charities or causes listed might have similar names and it is your responsibility to make sure you are donating to your intended recipient charity. For more information or if you are unsure about the purpose, mission and/or any other activities performed by your intended recipient charity, please get in touch with the charity directly.


Gift Aid information

When you donate directly to a registered charity on Philpill and confirm that you are a UK taxpayer and that you are happy for us to pass on your details to the charity in accordance with the requirements of the Gift Aid Scheme, the charity can reclaim gift aid. We are not an accounting, taxation or financial advisor, and you should not rely on information given on Philpill to determine the accounting, tax or financial consequences of making a donation to charity. We strongly recommend that you consult your own adviser(s) about any accounting, taxation or financial consequences that may affect you.As a donor, it is your responsibility to check the national and international laws regarding donating/giving/supporting a particular charity within or outside the UK. The same applies to the recipient organisations regarding receiving donations/giving and financial support within the relevant jurisdictions. Uniondeb Limited and Philpill will not be responsible if donor and/or charity perform any activity which is not permissible under any relevant nation and international law(s).


No Philpill Fees on donations – just Payment Fees

At Philpill we do not charge a fee for our donation services and the donor’s full donation amount will reach your chosen Charity – only payment fees by PayPal (our Payment Partner) are payable. It is your responsibility to check the applicable Payment Fees with your card provider and/or our Payment Partner to ensure that you are satisfied with any applicable charges.


Donation amounts shown on Philpill

The figures shown on your “Goodness Footprint” on Philpill track your donations made via PayPal through/on Philpill and also allow you to save information manually regarding donations you have made through other channels including those made on a charity’s website directly so that you can see your total donation amount and donation amounts made during specific searchable time periods. As part of the information is provided by you, we make no guarantees about the accuracy of the totals shown although the amounts indicated as “donated via Philpill” are tracked through our systems. Please remember only those donations made via PayPal on Philpill will be automatically logged. For donations made through any other way, including giving on charity/beneficiary’s website will have to be entered manually by you in order to be logged to the system and trackable in future. We recommend checking ‘Goodness Footprint’ after each donation to ensure consistency.
Non-refundable except in case of unauthorised card use When a donation is made via Philpill the transaction is final and not disputable unless unauthorised use of your payment card or PayPal account is proved. If you become aware of fraudulent use of your card/PayPal account, or if it is lost or stolen, you must notify your card provider and/or PayPal in accordance with its reporting rules. You must then contact the charity directly for a refund. Uniondeb Limited and Philpill will not be held responsible for any damages due to any delay or refusal to provide a refund by the relevant charity. Uniondeb Limited and Philpill will never email or phone you and ask you to provide all of your payment details. Uniondeb Limited and Philpill will neither access/save your PayPal nor your card details and every time you make a donation you be accessing PayPal’s system who will have your relevant details to process the transaction.
Protecting your password You must treat your Philpill password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. It is your responsibility to ensure that your logon credentials are safe at all time. The same applies to any third-party credentials, logon and financial information you use on Philpill. Uniondeb Limited and Philpill must not be made responsible for any damages caused due to loss of access credentials by its users. We have the right to disable/delete any user account, identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.If you know or suspect that anyone other than you know your user identification code or password, you must change it immediately. If you need any help then promptly notify us at support@philpill.com
User Conduct (for individuals and organisations) When using the Service and Philpill you (includes; individuals, charities and commercial businesses) must comply with all our relevant policies. We reserve the right to cancel your membership and delete your account/page without notice in the event of a breach of the above rules.In addition, you as a user/organisation (commercial and charity) must not:

  • misrepresent your identity or affiliation with any other person or organisation;
  • use Philpill to send junk email or 'spam' to people who do not wish to receive email/messages from you;
  • use Philpill to conduct, display or forward surveys, raffles, lotteries, contests, pyramid schemes or chain letters;
  • interfere with, or disrupt, the Service or services or networks connected to the service and introduce any computer virus (including any variant or similar malicious code or instructions);
  • request that Gift Aid is claimed on payments for purchasing tickets, services or goods;
  • request Gift Aid on behalf of another person.
  • use Philpill to transfer/donate funds/money obtained through any unlawful method/source
  • use Philpill for any unlawful, immoral and unethical activities
  • use Philpill platform and network to spread fake news and/or information factually untrue

Uploading Content to Philpill

Whenever you make use of a feature that allows you to upload content to Philpill, or to make contact with other users of Philpill, you must comply with the content standards set out in our TERMS AND CONDITIONS AND PRIVACY POLICY. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to Philpill will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of Philpill a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to Philpill constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on Philpill if, in our opinion, your post does not comply with the content standards set out in our TERMS AND CONDITIONS AND PRIVACY POLICY. You are solely responsible for securing and backing up your content.
Provision of the Services The content on Philpill is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Philpill.Although we make reasonable efforts to update the information on Philpill, we make no representations, warranties or guarantees, whether express or implied, that the content on Philpill is accurate, complete, factual or up to date.Where Philpill contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.Philpill may include information and materials uploaded by other users of the Philpill, including to newsfeed, status updates, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on Philpill do not represent our views or values.If you wish to complain about information and materials uploaded by other users please contact us on support@philpill.com
Limitations on your use of the Services You agree that you will not sell, sub-licence, reproduce, duplicate, or copy the Services, or provide a service bureau, or create a substitute or similar service, using the Services, whether or not you make any charge for doing so. You may not link this website to any other website without our prior permission unless using the code provided on our website. You may not meta search this website or use it to make automated queries. We reserve the right, in our sole discretion, to restrict or terminate your access to the Services if we have reason to believe that you have breached these Terms, including in a manner identified by our click fraud detection and prevention technology.
Prohibited Uses You shall not, and shall not authorize or encourage any third party to directly or indirectly generate queries, impressions of or clicks on any Search Results, Links and/or Ad(s) through any automated, deceptive, fraudulent or other invalid means, including but not limited to through repeated manual clicks, the use of robots or other automated query tools and/or computer-generated search requests, and/or the unauthorized use of other search engine optimization services and/or software. You may not send automated queries of any sort to Philpill. Note that "sending automated queries" includes, among other things:

  • Using any software which sends queries to Philpill to determine how a website or webpage "ranks" on our partner's search engines for various queries
  • "Meta-searching" Philpill
  • Performing "offline" searches on Philpill

Liability Nothing in these Terms shall be construed as restricting or excluding our liability for death or personal injury resulting from our negligence or for fraud.We warrant to you that we will seek to supply the Services with reasonable skill and care. All other warranties (including warranties that are implied by statute or otherwise) that would otherwise apply to the provision of the Services are excluded to the fullest extent permitted by law. SUBJECT TO WHAT WE SAY ABOVE IN THIS PARAGRAPH, THE SERVICES AND ALL THIRD PARTY CONTENT ARE PROVIDED ON AN "AS IS" BASIS AND WE SHALL HAVE NO LIABILITY TO YOU OR TO ANY THIRD PARTY ARISING FROM YOUR USE OF THE SERVICES OR THE NON-AVAILABILITY OF THE SERVICES. THIS EXCLUSION OF LIABILITY EXTENDS, WITHOUT LIMITATION, TO ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL LOSS, WHETHER OR NOT THE POSSIBILITY OF SUCH LOSS ARISING ON A PARTICULAR BREACH OF CONTRACT OR DUTY HAS BEEN BROUGHT TO OUR ATTENTION AND TO ALL THIRD PARTY CLAIMS, ECONOMIC LOSS OR OTHER LOSS OF BUSINESS, PRODUCTION, REVENUE OR PROFIT, GOODWILL, ANTICIPATED SAVINGS OR LOSS OF DATA, IN EACH CASE WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY OR OTHERWISE. WITHOUT PREJUDICE TO THE FOREGOING, WE DO NOT ACCEPT ANY LIABILITY IN RELATION TO ANY GOODS OR SERVICES THAT YOU RECEIVE FROM ANY THIRD PARTY WHO ADVERTISES ON THIS WEBSITE OR WHOSE WEBSITE YOU ACCESS THROUGH THIS WEBSITE.You agree to indemnify us against all losses (including, without limitation, our reasonable legal costs) we may incur as a result of any breach by you of these Terms.
General No waiver or variation of any of these Terms shall be effective unless in writing and signed by us. We do not intend the Contracts (Rights of Third Parties) Act 1999 to apply to these Terms. These Terms and the provision of the Services by us are governed by the laws of England and the English Courts shall have exclusive jurisdiction to hear any dispute relating to them.
Complaints We aim to provide you with quality services at all times. If, however, you feel that you have any reason to complain, you can contact us by the means given above. We will try to do our best to solve any problems that arise.
Failure to comply with these Terms and Conditions In the event that you commit a breach of these Terms and Conditions the Company reserves the right at its sole discretion to immediately and without notice suspend or permanently deny your access to all or part of Philpill and services.
Changes to the Service Philpill is made available free of charge to users (subject to third-party payment charges). We do not guarantee that Philpill, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Philpill for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. While Philpill website and app and any related services are directed to people residing in the United Kingdom, we do not represent that content available on or through Philpill is appropriate for use or available in other locations.
Termination You may discontinue use of Philpill and services at any time. These Terms and Conditions will continue to apply to past use by you.
Privacy Policy Our PRIVACY POLICY forms part of these Terms and Conditions. By agreeing to these Terms and Conditions you also give your consent to the way we may handle your personal information under that Policy. 
Governing law If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Our trademarks are registered Philpill is a registered trade mark of Uniondeb Limited. You are not permitted to use them without our approval.


PHILPILL APP USER TERMS AND CONDITIONS. PLEASE READ THESE LICENCE TERMS CAREFULLY 

Who we are and what this agreement does. We UNIONDEB LIMITED of 65 St. Helier Avenue, Morden, England, SM4 6HY, United Kingdom, license you to use:· The PHILPILL APP mobile application software (App) and any updates or supplements to it. App refers to both Apple’s iOS and Google’s Android versions.· The service you connect to via the App and the content we provide to you through it (Service), as permitted in these terms. 

Your privacy We only use any personal data we collect through your use of the App and the Services in the ways set out in our PRIVACY POLICY. Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.Additional terms for specific ServicesIn addition, the Services set out below will be governed by the following terms of use and privacy policies: ServiceRelevant Policies DONATION SERVICE PHILPILL TERMS AND CONDITIONS & PHILPILL PRIVACY POLICY APPLE’S APP STORE AND GOOGLE PLAY terms also apply. The ways in which you can use the App and Documentation may also be controlled by the APPLE’s Terms and Conditions for iOS (iPhone and iPad) and GOOGLE’s Terms of Services for Android will apply instead of these terms where there are differences between the two.
Operating system requirements This app requires smart devices with a suitable version of iOS and Android operating system and vendor's recommended memory.

Support. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources provided on the App and Philpill website. 

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at support@philpill.com

How we will communicate with you. If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us. It remains your responsibility to ensure that you do not respond to anyone acting or requesting anything from you in our name without our permission/consent, in any way or form - digitally and/or physically. 

How you may use the app, including how many devices you may use it onIn return for your agreeing to comply with these terms you may:· download or stream a copy of the App onto an iPhone or iPad and view, use and display the App and the Service on such devices for your personal purposes only. In addition, you may share the App and the Service in accordance with the rules set out in these terms.· use any Documentation to support your permitted use of the App and the Service.· provided you comply with the LICENSE RESTRICTIONS as below, make up to one copy of the App for back-up purposes; and· receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.You must be 18 to accept these terms and buy the appYou must be 18 or over to accept these terms and buy the App.  You may not transfer the App to someone elseWe are giving you personally the right to use the App and the Service as set out above "HOW YOU MAY USE THE APP. [Whilst you may have sharing rights as set out above,] you may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it. It remains your responsibility to ensure that your relevant personal and app/website data associated with the Philpill’s system, including your credentials, are removed before the device is removed from your possession, temporarily or permanently. In case, your device is stolen or removed from your possession without your consent, you must contact us on support@philpill.com immediately and make every effort to change your system/app/website credentials immediately to restrict any unconsented access.


Changes to these terms We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will endeavour to give you at least 10-day notice of any change with details of the change or notifying you of a change when you next open the App. If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features and services may not be available to you. 


Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update the App for these reasons. It remains your responsibility to ensure that you have the latest version of the App installed, as failure to do so may expose you to security risk(s) and vulnerabilities of the out-of-date version. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services. Failure to install the latest update also means you are taking the risks associated with security threats/vulnerabilities that might not be covered in the out-of-date version.The App should always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you downloaded.If someone else owns the phone or device you are usingIf you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. We may collect technical data about your deviceBy using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.


We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites which are neither provided nor managed by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them. Licence restrictionsYou agree that you will:· except in the course of permitted sharing (as per our TERMS AND CONDITIONS and PRIVACY POLICY) not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;· not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;· not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;· not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:· is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and· is not used to create any software that is substantially similar in its expression to the App;· is kept secure; and· is used only for the Permitted Objective;· comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.Philpill and Uniondeb Limited reserve the right to allow or disallow any of the above, fully or partially, at anytime and anywhere globally without providing any details of their decisionAcceptable use restrictionsYou must: · not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;· not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service, including by the submission of any material (to the extent that such use is not licensed by these terms);· not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;· not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and· not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.Intellectual property rightsAll intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.Our responsibility for loss or damage suffered by you.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. Please ensure you backup your device, including its settings and data, before installing and using our app/website on that device. The same applies to any new updates released by us. Failure to do so may be treated as negligence on your part and may restrict your claim to any compensation by us. 

We are not liable for business losses. The App/website is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services as described on the relevant app store and provider (Apple for iOS and Google for Android site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.We may end your rights to use the App and the Services if you break these termsWe may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.If we end your rights to use the App and Services:· You must stop all activities authorised by these terms, including your use of the App and any Services.· You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.· We may remotely access your devices and remove the App from them and cease providing you with access to the Services.We may transfer this agreement to someone elseWe may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You need our consent to transfer your rights to someone elseYou may only transfer your rights or your obligations under these terms to another person if we agree in writing.No rights for third partiesThis agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.If a court finds part of this contract illegal, the rest will continue in forceEach of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the European Commission Online Dispute Resolution platform.


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